Customer Service & Call Center Cowichan
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Customer Service & Call Center Cowichan

Customer Service Representative P/T (One day/week)

Customer Service Representative P/T (One day/week) image 1

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates as Tax Professionals and support staff in our tax offices nationwide. Job Description The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere. This is the perfect position for someone looking to keep themselves active in the business community. The Client Service Professional duties include : • Greets and welcomes each client. • Determines the client’s service needs and assigns the client to an appropriate Tax Professional. • Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested. • Receives and secures cash, cheques, debit/credit card receipts, and balances the cash as part of the open-day or end-of-the-day closing procedures. • Records all transactions in the Point-of-Sale computer. • Schedules client appointments. • Maintains proper office appearance and cleanliness. Minimum Qualifications • High school diploma or equivalent • Two to four years of clerical/administrative experience or equivalent • Must have good reading and math skills • Previous experience in a customer service environment. • Previous experience processing payments in various forms • Ability to operate a computer and applicable software packages. • Must be willing to work flexible hours. This will be a one-day a week position (day to be discussed) with the potential for extra days for vacation coverage. then during tax season (mid-February to April 30) it will be Saturdays. Orientation is paid. We will also be hiring two full-time positions for tax season. Starts at $15.50/hour.

Ad #
39057388
Posted
July 21, 2021
Expiry
August 20, 2021
Status
EXPIRED
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