Villa Eyrie Resort
Hours: Full Time
Duties and Responsibilities:
*Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
*Provide consistent professional facial and body treatments, waxing, pedicure and manicure treatments in accordance with spa protocols and accepted certification practices.
*Properly care for equipment and use proper amounts of product to assist with cost controls.
*Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
*Actively promote home care programs, meeting minimum retail sales goals.
*Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
*Perform prep work and properly clean and restock room as required.
*Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
*Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
*Handle guests' questions and concerns professionally and courteously.
*Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
*Assist in all areas of spa operation as requested by management.
*Minimum 2 years' experience
*Experience in Hotel Spas preferred.
*Experience in sales an asset.
*Ability to explain various treatments/services to our guest clearly and knowledgably.
*Ability to maintain strict confidences.
*Proven warm and sincere verbal communication skills.
*Effective communication capabilities demonstrating sound judgment.
*Ability to respond to questions from clients and guests offering appropriate options or resolutions.
*Strong personal integrity with an innate desire to work in an ethical manner.
*Detail oriented, strong organizational skills and able to handle multiple priorities.
*Ability to work flexible hours
|Last hour||Last 24 hours||All|