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Client Care Representative

Client Care Representative

The position of client care representative is an important one with our company.

The client care representative is our customer's first experience with our company. It is an important responsibility as this is the point at which we first begin to establish, grow and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

Specific Job Requirements

Follow all customer call steps outlined in our playbook in order to book the call

Follow call-taking script

Maintain minimum required call closing ratio of 90%

Keep call schedule full

Perform all happy and Super Plumber Club calls

Perform computer functions with skill, efficiency and accuracy

Handle unhappy clients and make general manager aware of challenges

Follow-up letters

General filing

Maintain accurate inbound call log to CMS

Other Job Requirements

Excellent communication skills required for both the client as well as the team contact.

Ability to multi-task

This is a fulltime hourly rate position, with benefits, bonuses, and 3 weeks paid holidays. Wage is negotiable depending on experience.

For a confidential interview, please email resumes to Brody. No calls please :

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Other Information
Ad Id27752297
CategoryCustomer Service
PostedJune 27, 2016
Renewed September 29, 2016
Expiry October 29, 2016
Details New
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