I bought this steamer/vacuum before Christmas, used it about 5 times, and then ended up getting a commercial size one which is more compatible to my needs. This machine is awesome, it steams and vacuums, either together or independently. Everything about it is brand new, just didn't keep the box. They sell for over $300 online. Attachments have never been used, and the pads are still brand new. Red and grey in color.